Terms & Conditions
1. Acceptance of these terms
Please read our Terms of Service carefully before using our website. By proceeding the use of this website or purchasing something from us, you acknowledge your acceptance of our Privacy Policy and Terms and Conditions. If you do not agree with any of these terms, please discontinue using this site.
2. Disclaimer
Information contained on this site is general in nature and is not an endorsement of any particular product. Scentric reserve the right to correct and amend inaccurate information and are not bound in any way through the publication of incorrect information to honour or commit to obligations as a result of those inaccuracies
3. Copyright
The material contained on this web site are protected by applicable copyright and trade mark law. All content on this website including text, graphics, logos, icons, images, audio and video is the exclusive property of Scentric protected by international copyright laws. All rights are reserved.
4. Product Ingredient Information
Information regarding product ingredients is only intended as an educational guide only. It is not intended as medical advice for treatment on individual conditions. It is not a substitute for a medical advice, nor does it replace the need for services provided by medical professionals. Only your doctor or pharmacist can provide you with advice on what is safe and effective for you.
5. Product Variance
All of our products are hand made in limited quantities. Therefore variances in colour, appearance (in particular soap tops) and size/weight may occur. This variance will not affect the quality, usability or the way the product performs.
6. Product and Service Availability
Scentric takes regular measures to insure our website is current with product names, descriptions and photos of products available. We reserve the right to substitute a product of equal value and nature if the original product becomes unavailable. We cannot guarantee that a product listed as available will actually ship right away, as inventory can change significantly from day to day. In rare cases, a product may be in stock when you place your order, and sold out by the time your order is processed.
7. Shipping and Return/Replacement Policies
Once payment has been processed, we aim to process and pack orders on the day. Delivery is estimated to be within 3 to 7 working days. We will send you an email with tracking as soon as your order has been packed and sent. If no-one will be at home during the day, you might want to consider having the order shipped to a work address.
If an incorrect or incomplete address is given and the parcel is returned to sender for re-dispatch, the new postage charges will be payable by the customer to re-send the parcel to the correct address.
Scentric will not be held liable for any costs for the cancellation of orders, non-delivery of orders or goods within a specified timescale, and for the cost of returned goods. We do not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.
If there is a fault with any product, we would ask that you contact us as within 48 hours so we can arrange for the product to be returned and inspected. A replacement product will be offered for any returned goods that are found to be faulty. Any returns must be sent to us within 7 days.
8. Product Pricing
Prices of the products and services listed on our website is subject to change without notice. The prices displayed on the Website are quoted in Australia Dollars and are valid and effective only in Australia. All prices indicated are exclusive of delivery charges.
This website is controlled, operated and administered by Scentric. All enquiries may be directed to:
Scentric
PO BOX 282
Beaconsfield, Victoria, 3807